At 411 Technology Systems, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at support@411techsystems.com.

Sales FAQ

What are Open Box items?
What is the difference between LCD’s and LCD’s for OEM’s?
How often do you update your site?
What forms of payment do you accept?
Who Can purchase the OEM Products?
Are there any minimum volume requirements for OEM Products?
Who can purchase the LCD Outlet Products?
How do I get pricing for OEM Products?
Do you offer custom LCDs?
What are your custom LCD minimum order requirements?
What are the warranties on your products?
Why do you need a valid E-mail address?  Are you going to spam or resell our E-mail addresses?

Support FAQ

I do not see anything my LCD, what is wrong?

Billing FAQ

When we pay by Corporate Check, Cashier Checks, or money orders, where do we send the payment?
Do you accept Purchase Order’s (PO’s) and can we open an account?
How do I check if I have a credit and how much credit I have that was a result of my overpayment(s)?
Will the credits in my account ever expire?
How do I use or redeem the credits?

Product Specific

Do you have any color displays?

MISCELLANEOUS

Where are the products manufactured?

SALES
What condition are OPEN BOX items?
Open box items are goods that have been returned from our customers after they opened the box and/or demo’s. This prevents us from selling the item as new, and we end up having to drastically reduce the price. Once our warehouse receives an opened return unit, it is inspected by our certified technicians. You end up with a high-quality product at a significant discount. Quantities of open box products are limited. Back orders are not accepted on open box products. There is a 15 day return period for open box products if you are not completely satisfied.

What is the difference between LCD’s and LCD’s for OEM’s?
LCD’s for OEM’s are products that are not stocked and require a minimum order. There are also lead times to consider. LCD’s are products that are stocked and can ship within 2 business days.

How often do you update your site?
We update our web site once or twice a week.

What forms of payment do you accept?
For OEM customers: Corporate Check, Wire transfer
For others: PayPal, Cashier Check, Money Orders, Visa, Mastercard, Discover

Who can purchase from LCD’s for OEMs Products?
Only customers of Original Equipment Manufacturers, Contract manufacturers, and the likes that will be purchasing in volume.  You will need to provide us with your reseller TAX ID.

Are there any minimum volume requirements for LCD’s for OEMs Products?
YES, the annual usage needs to be 500 pcs or more.

Who can purchase the LCD’s Products?
Anyone can purchase products.  There are no minimum order requirements for items purchased in our LCD’s section of the web site.  Only LCD’s for OEMs have a minimum order requirement.

How do I get pricing for LCD’s for OEMs Products?
You can send an e-mail to our Display Solutions Specialist via the RFQ forms found for each product or you can send an e-mail direct to sales@411techsystems.com.

Do you offer custom LCDs?
YES, we do offer custom LCD services.  Our Display Solutions Specialists at sales@411techsystems.com will be more than happy to discuss your design requirements.

What are your custom LCD minimum order requirements?
The annual usage minimum to develop a custom LCD is 1,000pcs.

What are the warranties on your products?
All products have a 30 day free of defect warranty, unless otherwise specified within the description of the item.

Why do you need a valid E-mail address?  Are you going to spam or resell our E-mail addresses?
No, our privacy policy prohibits us from the distribution of your E-mail address to any third parties. We use your E-mail address to send you order and shipment confirmations and to let you know of new products.

SUPPORT
I do not see anything my LCD, what is wrong?
Please review our Technical FAQ section in the technical support area.

BILLING
When we pay by Corporate Check, Cashier Checks, or money orders, where do we send the payment?
Please send the payment to:
411 Technology Systems
540 Avenida Ortega
San Marcos, CA 92078

Do you accept Purchase Order’s (PO’s) and can we open an account?
Yes, however you must have a valid D&B number and a good D&B rating to establish credit.

How do I check if I have a credit and how much credit I have that was a result of my overpayment(s)?
You can check your balance by sending an e-mail to customerservice@411techsystems.com and requesting a “Balance” update.

Will the credits in my account ever expire?
No, if you have a credit with us, those credits have no expiration.

How do I use or redeem the credits?
You can apply these credits towards you next purchase, or if the balance is $25 or greater, you can request that we issue you a refund check.

PRODUCT / SERVICE SPECIFIC
Do you have any color displays?
We currently have only one type of color display available.  It is a color TFT display and you can find it in our LCD’s Section of our web site.

MISCELLANEOUS
Where are the products manufactured?
All our listed products are manufactured in China, unless otherwise specified within the item.